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Terms & Conditions

A legal disclaimer

Welcome to nataliemukundu.com. These Terms and Conditions govern your use of this website and the purchase of products from Natalie Mukundu Pty Ltd.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

1. Company Information

This website is operated by Natalie Mukundu Pty Ltd, a company registered in South Africa. All references to “we,” “us,” or “our” refer to Natalie Mukundu Pty Ltd.

2. Products

We sell natural hair food products formulated with natural ingredients. All ingredients are listed clearly on each product page.

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It is the customer’s responsibility to review the ingredient list carefully before purchase. Natalie Mukundu Pty Ltd is not responsible for allergic reactions or sensitivities to listed ingredients.

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If irritation occurs, discontinue use immediately.

3. Orders and Payments

All orders are subject to availability and confirmation of payment.

We reserve the right to refuse or cancel any order if:

  • A product is unavailable

  • There is an error in pricing or description

  • Fraudulent or suspicious activity is detected

Prices are listed in South African Rand (ZAR) and may change without notice.

4. Shipping and Delivery

Shipping times are estimates and may vary depending on location and courier services. Natalie Mukundu Pty Ltd is not liable for delays caused by third-party courier companies or circumstances beyond our control.

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Risk in the products passes to you upon delivery.

5. Returns and Refunds

Due to the nature of personal care products, opened or used products cannot be returned for hygiene and safety reasons.

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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic proof so we can assist you.

6. Use of Website

You agree not to:

  • Use this website for unlawful purposes

  • Attempt to hack, disrupt, or damage the website

  • Copy, reproduce, or distribute website content without written permission

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All content on this website, including branding, images, and text, remains the intellectual property of Natalie Mukundu Pty Ltd.

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